New Patients

Thank you for choosing one of the therapists at ProActive Physical Therapy & Rehabilitation to be your therapist. We promise to do everything we can to exceed your expectations. We want to start by providing you with information that will help your first appointment go smoothly.

Scheduling

ProActive Physical Therapy & Rehabilitation is committed to scheduling you as soon as possible after we receive the referral. Delays in receiving treatment may result in longer recovery times and/or poorer outcomes. We can usually offer you an appointment to be seen within 24 hours. Most insurance companies require you to have the physician who is treating your problem send a consultation request ("referral" or prescription) to therapy before they will pay. If your physician sent the referral for your therapy directly to us, we will call you at the number he/she provided to schedule the appointment. If he/she gave the consultation request to you (or if you will be paying for your therapy out-of-pocket and therefore do not need one) please contact us and we will be happy to schedule your appointment.

Our office hours are Monday and Wednesday 8:00-5:30, Tuesday and Thursday 9:00-6:30, and Friday 8:00-3:00.

Your first visit

Please wear comfortable, loose-fitting clothing that will allow you to move freely and your therapist to see and touch the affected body part.

Arrive at least 20 minutes before your scheduled appointment time to register at the front desk. (We recommend you download registration forms to complete and bring with you, since you usually remember more details that way.) If the client is unable to legally consent to treatment (e.g cognitive impairment) he/she must be accompanied by the person who is legally designated to make medical decisions, and we must have a copy of the legal document at the first visit. Any client under 18 years of age must be accompanied by a parent or legal guardian (legal document required to establish guardianship.)

Your physical therapist will perform an examination that lasts about 45 minutes. She will take a detailed medical and surgical history, review your current medications, and ask you about the specific problem that brings you to therapy. She will then examine you, perform tests and take measurements.

She will discuss your treatment options with you and give you an opportunity to ask questions. Together, you will set goals and make a discharge plan. You may be given specific instructions or exercises to complete prior to your next visit. Before you leave, we ask that you stop at the front desk and set up your appointments.

You should plan to be at the clinic for an hour and 15 minutes for the first session.

Things to bring to your first visit:

  • Picture ID
  • Insurance Cards
  • Prescription from your doctor (if he/she gave it to you)
  • Your appointment calendar
  • Any registration forms you completed at home. If you did not complete the medical history form at home, bring the following information to complete the form when you arrive.
  • A list of your medications with dosage
  • Medical history (all of your medical problems and diagnoses )
  • A list of surgeries you have had and the dates they were performed
  • A list of everything you are allergic to

Financial Policy

ProActive Physical Therapy & Rehabilitation promises to be a good steward of your financial resources. We accept Medicare, Tricare and most private insurance plans. Please contact us or your insurance company to make sure we participate with your insurance plan.

Unless you make other arrangements in advance, you will be required to pay any co-payments and deductibles at the time of service. We accept checks, Mastercard, Visa and Discover. We also participate in Care Credit which will allow you to finance your therapy expenses at a competitive interest rate.

For patients with Medicare, please note that there is an annual cap of $1870 on the amount that Medicare will pay for therapy services. It is important that you tell us about any therapy you have had in any setting in this calendar year, as payment for those visits may have been applied toward your therapy cap. Your therapist can explain the process for obtaining an exemption if you need additional therapy that exceeds your cap.

Cancellations

We understand that unforeseen events arise and you may need to reschedule an appointment. Please provide at least 24 hours notice to allow your therapist to offer the appointment to another patient who may be in pain. You may be assessed a cancellation fee if you do not give 24 hours notice.